From concept to completion, experience the exceptional customer service as we design the perfect customized tour for your students.
The Peak Advantage
Peak Performance pride ourselves on not only the customized packages that we design for our clients that include extra benefits for your group but also the personal service we bring to each client relationship.
A tour coordinator is assigned to each account immediately upon its request for a proposal. The Coordinator works with you throughout the proposal process, develops the program with you in bringing it to contract but unlike other companies, once a contract is signed your tour coordinator continues to be your contact. Payment schedules, itinerary changes and general information about your trip are handled by the same person so you are not dealing with numerous people within the organization. Schedule permitting, the tour coordinator may also accompany you on the trip.
Our full-time managers accompany you throughout your stay 24/7 and are on property with you. They assist with hotel check-in, security and transportation upon arrival. Managers finalize all transportation logistics, confirm all restaurant reservations, obtain theater and/or activity related tickets and coordinate the site details relating to music performances if that’s applicable to your group. Managers serve as your group’s concierge in dealing with any questions or unexpected itinerary changes that occur once the trip has begun and their primary objective is to ensure seamless execution of all the itinerary logistics.